Fixvi

Now Serving the Ottawa Area

Coming Soon: Get Notified When Fixvi Is Available in Edmonton!
Login
Get Started

Frequently Asked Questions

Get Your Home Repairs Done Today

Frequently Asked Questions

Below, you’ll find answers to frequently asked questions about getting started, posting a job, accepting bids, and more.

1. No More Searching: Fixvi connects you directly with pre-vetted Fixers, eliminating the time-consuming task of finding and vetting professionals yourself.

2. Accurate Bidding: Upload a video of your project, allowing Fixers to accurately assess the work and provide a fair quote without the need for an in-home consultation.  

3. Competitive Pricing: With multiple Fixers bidding on your job, you benefit from competitive pricing, ensuring you get the best value for your money.

A Canadian Criminal Background Check

Verification of licenses and certifications (where applicable)

Proof of liability insurance ($2 million minimum)

WSIB Certification (Workplace Safety & Insurance Board)

GST / HST registration

Fixvi currently serves the greater Ottawa area. We’re expanding, so stay tuned for updates on new locations.

Fixvi is ideal for a wide range of small to medium-sized home repair and improvement projects. This includes tasks like plumbing repairs, electrical work, painting, appliance installation, and minor renovations. If you can capture the job in a video, you can post it on Fixvi.

Fixvi is designed for small to medium-sized jobs like repairs, maintenance, and minor renovations. While you can post larger projects, the platform works best for jobs that can be scoped and quoted based on a video submission.

After you post a job, Fixers review the job details and submit their bids, including a price and estimated timeline. You can then chat with them directly, review their profiles, and choose the best option for you.

Bids typically start coming in within a few hours. Keep in mind that some Fixers may only be able to respond after their workday, so it’s possible to receive bids up to 24 hours after posting.

Pricing can vary based on the Fixer’s experience, the quality of materials they use, the job’s complexity, and their availability. This variation allows you to choose the best value for your specific needs.

Providing a credit card secures your booking and ensures a smooth transaction. Your card won’t be charged until the job is completed and you confirm your satisfaction.

To ensure you’re getting a fair price, compare the bids you receive. Consider factors like the Fixer’s experience, the quality of materials proposed, and the estimated timeline. Reading reviews and checking Fixer profiles can also give you a better understanding of the value they offer.

Yes, you can cancel your job with no penalty. Simply go to the “Job Actions” button on your posted job and select “Cancel Job.”

If there’s an issue with your job, start by communicating directly with your Fixer. If you can’t resolve the problem, contact our customer support team at support@fixvi.com, and we’ll assist you in finding a solution.

Your satisfaction is our priority. If you’re not happy with the work, start by discussing the issue with your Fixer. Most problems can be resolved this way. If the issue remains unresolved, contact our support team at support@fixvi.com, and we’ll work with you to find a satisfactory solution.

Yes! After your job is completed, you’ll have the opportunity to leave a review for your Fixer. Your feedback helps other homeowners make informed decisions and supports our community of trusted professionals.

Need Help?

Still need more information or have a question we didn’t cover? We’re here to help! You can reach out to us at support@fixvi.com at any stage of your project.

Contact Us