Frequently Asked Questions
Below, you’ll find answers to frequently asked questions about getting started, posting a job, accepting bids, and more.
How Does Fixvi Save Me Time and Money?
1. No More Searching: Fixvi connects you directly with pre-vetted Fixers, eliminating the time-consuming task of finding and vetting professionals yourself.
2. Accurate Bidding: Upload a video of your project, allowing Fixers to accurately assess the work and provide a fair quote without the need for an in-home consultation.
3. Competitive Pricing: With multiple Fixers bidding on your job, you benefit from competitive pricing, ensuring you get the best value for your money.
How Are Fixvi's Fixers Vetted?
We rely on our partner, Entuitive Compliance, and their robust compliance program, to verify:
A Canadian Criminal Background Check
Verification of licenses and certifications (where applicable)
Proof of liability insurance ($2 million minimum)
WSIB Certification (Workplace Safety & Insurance Board)
GST / HST registration compliance
Is Fixvi Available In My Area?
Fixvi currently serves the greater Ottawa area. We’re expanding, so stay tuned for updates on new locations.
What Types of Jobs Can I Post on Fixvi?
Fixvi is ideal for a wide range of small to medium-sized home repair and improvement projects. This includes tasks like plumbing repairs, electrical work, painting, appliance installation, and minor renovations. If you can capture the job in a video, you can post it on Fixvi.
Can I Use Fixvi for Larger Renovation Projects?
Fixvi is designed for small to medium-sized jobs like repairs, maintenance, and minor renovations. While you can post larger projects, the platform works best for jobs that can be scoped and quoted based on a short video submission up to one-minute long.
How Does the Bidding Process Work?
After you post a job, Fixers review the job details and submit their bids, including a price and estimated timeline. You can then chat with them directly, and choose the best option for you.
How Long Does It Take to Receive Bids?
Bids typically start coming in within a few hours. Keep in mind that some Fixers may only be able to respond after their workday.
Why Do Bids Vary In Price?
Pricing can vary based on the Fixer’s experience, the quality of materials they use, the job’s complexity, and their availability. This variation allows you to choose the best value for your specific needs.
Why do I need to provide a credit card before booking?
Providing a credit card secures your booking and ensures a smooth transaction. Your card won’t be charged until the job is completed and you confirm your satisfaction.
How do I know if the price quoted is fair?
To ensure you’re getting a fair price, compare the bids you receive. Consider factors like the Fixer’s experience, the quality of materials proposed, and the estimated timeline.
Can I cancel my job after booking?
Yes, you can cancel your job with no penalty. Simply go to the “Job Actions” button on your posted job and select “Cancel Job.”
What should I do if something goes wrong?
If there’s an issue with your job, start by communicating directly with your Fixer. If you can’t resolve the problem, contact our customer support team at support@fixvi.com, and we’ll assist you in finding a solution.
What happens if I’m not satisfied with the work?
Your satisfaction is our priority. If you’re not happy with the work, start by discussing the issue with your Fixer. Most problems can be resolved this way. If the issue remains unresolved, contact our support team at support@fixvi.com, and we’ll work with you to find a satisfactory solution.
Can I leave a review for my Fixer?
Yes! After your job is completed, you’ll have the opportunity to leave a review for your Fixer. Your feedback helps other homeowners make informed decisions and supports our community of trusted professionals.
Need Help?
Still need more information or have a question we didn’t cover? We’re here to help! You can reach out to us at support@fixvi.com at any stage of your project.
